A member journey
Give every first-time guest a clear next step and a plan your team can explain.
Recovery Studio Pro · Free working tools
You built the method.
Now make it repeatable.
Healthy members. Healthy business. Capture what makes your recovery studio different, then turn it into a clearer member journey, a more capable team and a membership people understand.
The tool
Draft a playbook your team can actually run
Three guided exercises. Everything you type stays in this browser, and the draft leaves as a file you can edit — no account, no email, nothing to unlock.
The First Three Visits · 0 of 7 answered
The First Three Visits
Turn your signature method into a member journey your whole team can explain and repeat.
7 prompts · 15 minutes · composite examples only
Progress0% · question 1 of 7
Question 1 of 7
Who is this journey for?
Describe one member type and the everyday goal that brings them into your studio. Use a composite, not an identifiable person.
Use a composite or role-level description. No member names, contact details, or personal history.
Question 2 of 7
What is your signature method?
Explain what your best staff member already does: the role of your modalities, how choices are reviewed, and what makes your approach different.
Use a composite or role-level description. No member names, contact details, or personal history.
Question 3 of 7
What should happen on visit one?
Define arrival, relevant intake, responsible review, the experience, and the one next step the member should leave knowing.
Use a composite or role-level description. No member names, contact details, or personal history.
Question 4 of 7
How does visit two build on it?
Write the question staff ask about the first visit, what gets recorded, and how the plan is continued or sent for review.
Use a composite or role-level description. No member names, contact details, or personal history.
Question 5 of 7
When do you review progress?
Choose a review trigger or date, an accountable role, and the observations that help decide whether to continue, adjust or stop.
Use a composite or role-level description. No member names, contact details, or personal history.
Question 6 of 7
What should your team actually say?
Draft the last two minutes of a visit: ask for feedback, explain the next step, and offer a practical way to take it.
Use a composite or role-level description. No member names, contact details, or personal history.
Question 7 of 7
What will you test in the next 14 days?
Name one handoff to improve, the owner, a due date, and the exact count you will compare.
Use a composite or role-level description. No member names, contact details, or personal history.
Your editable working draft
Answer changes flow into a fresh draft until you edit this field. Rebuild any time.
More
The playbook is the start
Carry the decision into your next conversation.
Copy the brief and bring it to your fit-check conversation. The lab does not transmit answers or import anything automatically.
Your copy, your call: the copied text is a starting brief. Review it with your team before you share it.
Useful now. Easier to run in Praxium.
One method. Better outcomes on both sides of the desk.
A checklist tells you what to consider. A playbook captures what your studio will do. Praxium helps connect that decision to the plans, visits, feedback and reassessment that make it part of everyday work.
A team playbook
Put the owner's best thinking in the workflow instead of repeating it on every shift.
A stronger offer
Connect membership value to a practical routine and your studio's real capacity.
Next, read the first 90 days guide, explore front-desk delivery, or work through your membership economics.
Keep going
A draft is a decision the team has not seen yet
The fieldbook is the same three visits worked through on paper, with the staff conversations written out and a 14-day experiment to test whether the journey changed anything.
PDF · 6 pages
The First Three Visits Fieldbook
A practical journey map, staff conversations and a 14-day experiment to turn a good first visit into a clear next step.
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